Cookie Policy

This explains how 4Real Estate Limited, trading as RenteRoo, uses cookies and similar technologies on www.renteroo.co.uk. Read it alongside our Privacy Policy.

In short: RenteRoo sets only the cookies needed to sign you in and keep your session secure. We set no analytics cookies, no advertising cookies, and no third-party tracking cookies — which is why you have never seen a cookie banner here.

1. What a cookie is

A cookie is a small file a website stores on your device so it can remember something between pages — that you are signed in, for example. Some cookies are strictly necessary for a site to work at all. Others are optional, and UK law says a site must ask your permission before setting them.

2. Every cookie we set

These are all of them.

That is the complete list. It is strictly necessary — without it you cannot sign in — so under UK law it does not require your consent.

If you block it, you will not be able to sign in or use RenteRoo. Nothing else on the site depends on a cookie.

3. What we do not set

• No analytics cookies.
• No advertising or marketing cookies.
• No social media or embedded-content cookies.
• No third-party tracking of any kind. No third-party analytics code runs in your browser at all.
• Nothing that builds a profile of you for advertising, here or anywhere else.

4. How we measure the product without cookies

We do want to know whether RenteRoo is useful — whether people finish setting up a property, whether reminders get looked at. We do it without storing anything on your device:

• The page sends a short event name — "a property was added", "a certificate was recorded" — to our own server. No third-party code, no cross-site request from your browser.
• Our server checks it against a fixed list of allowed events and allowed fields, then forwards it to our analytics provider. Anything not on that list is discarded, so a mistake somewhere else in the product cannot leak your data by accident.
• If you are not signed in, you are counted using a random identifier that lives in memory only and disappears when you reload the page. It is not stored anywhere and it cannot follow you between visits.
• If you are signed in, events carry your account's internal identifier — never your name, address, documents, rent figures or messages.

Because none of this is stored on your device, no consent is required for it and there is no banner to click. We think that is the right trade. It means our analytics are less precise than most companies', and that is the price.

5. Similar technologies

• Local and session storage: we do not use them for analytics or tracking. Your browser or our authentication provider may use them as part of keeping you signed in.
• Notifications on your device: if you turn on notifications, your browser stores a small record on your device so we can reach it. You switched that on deliberately and you can switch it off — in RenteRoo, or in your browser's own settings. Nothing else is stored, and there is still no banner to click. Section 5.1 explains exactly what that record is.
• Email open tracking: our weekly compliance email contains a small invisible image that tells us the email was opened. It records only that your account opened that week's email, not what you read or clicked, and many email apps load it automatically so the figure is approximate. Unsubscribing stops it. This is not a cookie, but it is a measurement and you should know about it.

5.1 What we store when you turn notifications on

If you switch notifications on, your browser creates a subscription and hands us two things, which we keep so we can send to that device:

• An address for that browser on that device — issued by your browser's own push service (Apple, Google or Mozilla, depending on what you use). It is an address for delivery, nothing more.
• Two keys, used to encrypt each message so only your device can read it.

One record per device. Turn notifications on for your phone and your laptop and there are two, and each is separate.

What it is not: it is not your location, it is not a way for us to recognise you on other websites, and it holds none of the contents of anything we send.

It goes when you do. We delete it when you turn notifications off, when you sign out on that device, and when you close your account. If your browser tells us the subscription no longer exists — because you cleared your browser, or deleted the app from your home screen — we delete our copy automatically the next time we try to send to it.

And you can always overrule us. Your browser's own notification settings can revoke permission whatever RenteRoo says, and that stops it at the source.

6. Managing cookies

You can block or delete cookies in your browser settings, and most browsers can tell you when one is being set. Guidance for common browsers is at aboutcookies.org.

Because the only cookie we set is the one that signs you in, blocking it will stop RenteRoo working. There is no optional cookie to switch off.

Notifications are the one thing here you can turn on and off freely, and turning them off removes what is stored — see section 5.1.

7. Changes

If we ever introduce a cookie that is not strictly necessary, we will ask for your consent before setting it, we will update this page, and we will tell registered users. The same goes for anything else we would store on your device. Until then, this page is the whole picture.

8. Contact

Questions about cookies or privacy: hello@renteroo.co.uk.

4Real Estate Limited (company number 15119929), trading as RenteRoo · registered office 42 Ffordd Y Meillion, Llanelli, SA15 2EX, Wales

Cookie Policy · Version 1.1 · 11 August 2026 · replaces Version 1.0 of 6 July 2026